Cancellation & Refund Policy
How to cancel or rearrange an appointment, and how refunds work.
Cancelling or rearranging
Please give at least 48 hours’ notice to cancel or rearrange an appointment. There is no clinic cancellation fee when at least 48 hours’ notice is given.
Late cancellations and missed appointments
With less than 48 hours’ notice, or if you miss an appointment, a fair and proportionate charge may apply, taking account of the circumstances and work already completed. Exceptional circumstances will be considered.
Refunds and packages
Fees for services already provided are generally non-refundable. If you purchase the £795 assessment and titration package and no titration is undertaken because medication is not clinically appropriate, the unused £300 titration element will be refunded. Medication costs are separate.
If we cancel
If Clinical Minds cancels your appointment, we will offer to rearrange it or provide an appropriate refund.
To cancel or rearrange, email info@clinical-minds.co.uk or call 07438 550503.