Complaints & Concerns
Last updated: 10 November 2026
At Clinical Minds, we are committed to providing safe, compassionate and high-quality ADHD care. We want every patient to feel listened to, respected and supported throughout their experience with us.
We recognise that sometimes things may not meet your expectations. If you have a concern or are unhappy with any aspect of our service, we encourage you to let us know. Your feedback helps us address problems and continually improve the care we provide.
How to Raise a Concern or Complaint
If something is worrying you, we encourage you to contact us. Many concerns can be resolved quickly through an open conversation, although you are always welcome to make a formal complaint.
You can contact Clinical Minds using the following details:
Email: info@clinical-minds.co.uk
Telephone: 07438 550503
When contacting us, please provide your name, contact details, a brief explanation of your concern and, where possible, what you would like us to do to resolve it.
You may also ask someone to raise a complaint on your behalf. We may need your consent before discussing confidential information with them.
What Happens After You Make a Complaint?
We aim to make our complaints process straightforward, fair and transparent.
- Acknowledgement: We aim to acknowledge your formal complaint within 3 working days of receiving it.
- Investigation: Your concerns will be reviewed carefully, objectively and confidentially. We may contact you if further information is needed.
- Response: We aim to provide a written response within 20 working days, wherever reasonably possible. If additional time is required, we will explain the reason and keep you informed of our progress.
Our response will explain the outcome of our investigation and any actions we intend to take.
If You Are Unhappy With the Outcome
If you remain dissatisfied after receiving our response, please let us know which aspects of your complaint you feel have not been resolved.
We will consider whether a further internal review is appropriate and explain any available next steps.
Confidentiality and Your Care
All complaints are treated sensitively and confidentially. Information will only be shared where necessary to investigate your concerns, respond appropriately or meet our legal and professional responsibilities.
Making a complaint will never result in you being treated unfairly or negatively affect your access to clinically appropriate care.
We welcome feedback and view complaints as an opportunity to learn, improve and maintain the standards of care our patients deserve.
Our Commitment to You
At Clinical Minds, your wellbeing, dignity and trust matter to us. We are committed to listening to your concerns, responding openly and taking appropriate action when things could have been done better.
Thank you for helping us make Clinical Minds a better service for everyone.